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Category: OIG

  • Logging a ServiceNow Request via Workflows from OIG Access Requests

    A common ask for Okta Identity Governance is to be able to log at ticket in a service desk tool, like ServiceNow, for manual provisioning activities after following an approval process in Access Requests. This article explores one approach to this using OIG Access Request events in the Okta System Log, Event Hooks and Okta…

  • OIG Access Requests – Cancelling a Timer

    If you’re familiar with the timer feature in Okta Identity Governance (OIG) Access Requests, you may have wondered if you can cancel a running timer and if so, how? Let’s show how it can be done. If you’re not familiar with the timer feature, have a read of this article: OIG Access Requests – Using…

  • OIG Access Requests – Public or Private?

    If you have looked at Okta Identity Governance Access Requests, you will know that a request will contain the history of the activity, such as the questions asked and answered, approval steps performed and actions taken. Did you know that a request, with all this information, can be Public or Private? Did you know that…

  • OIG – Triggering Workflows From Access Certification Reviews

    Okta Identity Governance (OIG) provides an access certification component for reviewing users and their access. When reviewing access, a reviewer (such as a users manager) can approve or revoke the access (or reassign). With the revoke action, the access certification campaign can be configured to automatically remove access or do nothing (i.e. leave the access…

  • OIG Access Requests – Clearing “Stuck” Requests

    When working with Okta Identity Governance (OIG) Access Requests, you may find a request in a “stuck” state, where you can’t complete a step or the request doesn’t automatically close when done. Perhaps you’re testing a new Request Type and missed a step or have something misconfigured when you tested it. As an administrator you…

  • Reassigning Managers for an Access Certification Campaign

    A common requirement for Identity Governance and Administration (IGA) controls is for reassignment when a reviewer, like a manager, goes on leave. Okta Identity Governance (OIG) currently supports manual reassignment of access certification reviews by an administrator or by the reviewer themselves. But what about automatic reassignment based on a change to the user profile,…

  • Access Certification – Helping Reviewers Decide whether to Approve or Revoke Access

    The user interface, and general user experience, has been a challenge with Identity Governance and Administration (IGA) products for many years. Unlike many IT products, IGA solutions are used by all business users and need an easy to use and understand interface. This is particularly so with Access Certifications – business owners (like managers or…

  • OIG – Certification for External System Entitlements

    A common ask for Okta Identity Governance (OIG) is to be able to do access certification on external application data. Currently OIG can only run campaigns on objects (group memberships and application assignments) in the Okta Universal Directory (UD). Importing of external system entitlements is on the product roadmap. But with some understanding of the…

  • OIG Access Requests – Where Do I Assign Teams?

    A common concern from a new Okta Identity Governance (OIG) Access Requests deployment is “I can’t see the Application or Group list when building a Request Type”. The most common cause is the assignment of Teams. Teams are the access control mechanism built into OIG Access Requests. They control who can create and own Request…

  • OIG Access Requests – Understanding User Grouping

    Understanding user grouping mechanisms in the Okta Identity Governance (OIG) Access Requests mechanism is important to building and running access request flows. It can be confusing and this article aims to address the confusion. Note that OIG Access Requests is the old atSpoke product. The term “Okta” in this article refers to the Okta Identity…

  • OIG Access Requests – Using the New Timer Feature

    This article explores the new Timer feature in Okta Identity Governance (OIG) Access Requests. It provides an overview of the new function and how it could be used for a long-term (days or weeks) access request and a short-term (hours) privileged access request. This article assumes a familiarity with the OIG Access Requests workflows. For…

  • Historical Reporting of OIG Access Requests

    A common request asked is how to look at past access request events. Currently you can see the results of the requests in the Okta System Log and also in the Okta Identity Governance (OIG) Access Requests admin console. This article will explore these. This is still an early release product, so expect to see…

  • Designing OIG Access Requests for Ease of Use

    Access Requests are designed to be used by all people in an organisation. So making the interface and information presented be more user friendly should be a goal of any deployment. In this article we look at what information is presented to end-users by Okta Identity Governance (OIG) Access Requests and how you can use…

  • OIG Access Requests – Requesting Access in Slack

    A key benefit of Okta Identity Governance is the ability to interface with access request flows via chat tools such as Slack and Microsoft Teams. This article provides a summary of the different ways users can request access in Slack and how to monitor the progress of a request in Slack. Overview of OIG Access…

  • Integrating ServiceNow with OIG Access Requests

    One of the standard integration points with Okta Identity Governance (OIG) Access Requests is to log a ticket of an access request in an ITSM tool like ServiceNow. This article explores the integration between OIG Access Requests and ServiceNow. Overview of Integration The primary focus of the Okta Identity Governance (OIG) Access Requests function is…

  • OIG Access Requests – What Else Can You Do?

    The Okta Identity Governance (OIG) Access Requests module is built for requesting (and reviewing/approving) access to applications or groups in Okta. However, the module can do a lot more with the actions provided for the Okta integration. This article explores these and gives some examples of how they can be used. Please note that an…